What products does Lucpets primarily offer?
Currently, our homepage highlights four key areas: FIP, FPV, FCV, and FHV. Please refer to the specific product documentation for details regarding individual products, specifications, and current availability.
Do you provide OEM and ODM services?
Yes. For OEM, we evaluate production based on the formulas and requirements provided by the client. For ODM, we work with the client to develop product concepts and project plans tailored to their specific needs.
How long do custom projects take?
Requirement confirmation typically takes 1–3 business days, solution development takes 3–5 business days, and sample approval takes 7–10 business days. Timelines for mass production depend on the specific product and order volume.
Is an expedited service available?
Expedited service may be available for certain projects. Feasibility, turnaround times, and any associated costs will be assessed based on the product’s manufacturing requirements and our current production schedule.
What should I do if I encounter a product quality issue?
Please provide your order details, the product batch number, and a description of the issue. We will investigate the matter and provide a resolution based on the specific situation.