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Contact Us

We'd love to hear from you and your furry friends! Reach out with any
questions, feedback, or just to say hello.

Company address

Capital Building, Licheng District, Jinan City, Shandong Province ,P.R. China

Email

sales@lucpets.com
info@lucpets.com
service@lucpets.com

WhatsApp

Emily:+86-19372456572
Cady:+86-19350244304
Aaron:+86-18177165140

About Us

Because of being picky, it becomes professional - Re-defining pet nutrition with science


Lucpets (Jinan) is committed to the animal health care, focusing on the research and development, production and promotion of pet food, health products, diagnostic reagents and animal medicines. Our mission is to be the health guardian of your animal companion.

The company has a professional R&D system, provides creative solutions, and is committed to meeting the highest requirements of customers. Equipped with a R&D team of 4 PhDs, 4 masters and several undergraduates, the company has rich experience in product development. The laboratory is equipped with high-performance liquid chromatography, gas chromatography, drug stability comprehensive test box and other equipment to ensure the efficient development of new products.

The company has three production bases, covering the production of animal food, health products, animal drugs and raw materials. It is equipped with modern production workshops and fully automatic production systems, and has established a strict and standardized quality control mechanism quality assurance system to ensure high quality. Stable production of products.

We have always paid attention to sustainable development. While the company is growing rapidly, we have always paid attention to environmental protection, employee health protection, and fulfilled social responsibilities.





Lucpets (Jinan) is committed to the animal health care, focusing on the research and development, production and promotion of pet food, health products, diagnostic reagents and animal medicines. Our mission is to be the health guardian of your animal companion.

The company has a professional R&D system, provides creative solutions, and is committed to meeting the highest requirements of customers. Equipped with a R&D team of 4 PhDs, 4 masters and several undergraduates, the company has rich experience in product development. The laboratory is equipped with high-performance liquid chromatography, gas chromatography, drug stability comprehensive test box and other equipment to ensure the efficient development of new products.

The company has three production bases, covering the production of animal food, health products, animal drugs and raw materials. It is equipped with modern production workshops and fully automatic production systems, and has established a strict and standardized quality control mechanism quality assurance system to ensure high quality. Stable production of products.

We have always paid attention to sustainable development. While the company is growing rapidly, we have always paid attention to environmental protection, employee health protection, and fulfilled social responsibilities.




Service

We're here to make sure you and your pet have the best experiencepossible.

After-sales Service
(1) Delivery and Express Service:
(2) Handling of Problematic Products:
Three-level Response Mechanism:
1. Provide a cause analysis report within 72 hours
2. Complete the return, exchange, or remake within 5-15 working days
3. Determine the responsibility for major quality issues 

Service Support
(1) Technical Consultation Support
(2) Customized Service Support 

Customized Services

Lupets Professional Customization and Contract Manufacturing Services: 

Flexible OEM model:
OEM: Customers provide the formula, and we handle the production.
ODM: We provide the complete solution package. 

Service Process:
Demand Confirmation (1-3 working days)
Solution Development (3-5 working days)
Sample Confirmation (7-10 working days)
Mass Production (according to order quantity)
Logistics Delivery (global distribution)
After-sales Service (lifelong technical support) 
Our commitment:
Delegate professional tasks to professionals
You only need to state your requirements
The rest is left to us
From the laboratory to the production line
Let professionals create greater value" 

Note: Urgent service can be completed within 15 days (with an additional 20% to 30% cost).
After-sales Service
(1) Delivery and Express Service:
(2) Handling of Problematic Products:
Three-level Response Mechanism:
1. Provide a cause analysis report within 72 hours
2. Complete the return, exchange, or remake within 5-15 working days
3. Determine the responsibility for major quality issues 

Service Support
(1) Technical Consultation Support
(2) Customized Service Support 

Customized Services

Lupets Professional Customization and Contract Manufacturing Services: 

Flexible OEM model:
OEM: Customers provide the formula, and we handle the production.
ODM: We provide the complete solution package. 

Service Process:
Demand Confirmation (1-3 working days)
Solution Development (3-5 working days)
Sample Confirmation (7-10 working days)
Mass Production (according to order quantity)
Logistics Delivery (global distribution)
After-sales Service (lifelong technical support) 
Our commitment:
Delegate professional tasks to professionals
You only need to state your requirements
The rest is left to us
From the laboratory to the production line
Let professionals create greater value" 

Note: Urgent service can be completed within 15 days (with an additional 20% to 30% cost).