We're here to make sure you and your pet have the best experiencepossible.
After-sales Service
(1) Delivery and Express Service:
(2) Handling of Problematic Products:
Three-level Response Mechanism:
1. Provide a cause analysis report within 72 hours
2. Complete the return, exchange, or remake within 5-15 working days
3. Determine the responsibility for major quality issues
Service Support
(1) Technical Consultation Support
(2) Customized Service Support
Customized Services
Lupets Professional Customization and Contract Manufacturing Services:
Flexible OEM model:
OEM: Customers provide the formula, and we handle the production.
ODM: We provide the complete solution package.
Service Process:
Demand Confirmation (1-3 working days)
Solution Development (3-5 working days)
Sample Confirmation (7-10 working days)
Mass Production (according to order quantity)
Logistics Delivery (global distribution)
After-sales Service (lifelong technical support)
Our commitment:
Delegate professional tasks to professionals
You only need to state your requirements
The rest is left to us
From the laboratory to the production line
Let professionals create greater value"
Note: Urgent service can be completed within 15 days (with an additional 20% to 30% cost).
After-sales Service
(1) Delivery and Express Service:
(2) Handling of Problematic Products:
Three-level Response Mechanism:
1. Provide a cause analysis report within 72 hours
2. Complete the return, exchange, or remake within 5-15 working days
3. Determine the responsibility for major quality issues
Service Support
(1) Technical Consultation Support
(2) Customized Service Support
Customized Services
Lupets Professional Customization and Contract Manufacturing Services:
Flexible OEM model:
OEM: Customers provide the formula, and we handle the production.
ODM: We provide the complete solution package.
Service Process:
Demand Confirmation (1-3 working days)
Solution Development (3-5 working days)
Sample Confirmation (7-10 working days)
Mass Production (according to order quantity)
Logistics Delivery (global distribution)
After-sales Service (lifelong technical support)
Our commitment:
Delegate professional tasks to professionals
You only need to state your requirements
The rest is left to us
From the laboratory to the production line
Let professionals create greater value"
Note: Urgent service can be completed within 15 days (with an additional 20% to 30% cost).
